Who we are.
Welcome to Husn-e-Nau. We value your privacy and are committed to protecting your personal data. This policy outlines how we collect and use your information when you shop with us via WhatsApp, our website, or social media.
1. Information We Collect.
When you place an order or inquire about our products via WhatsApp, we collect the following information:
Contact Details: Your WhatsApp phone number and name.
Delivery Information: Your physical shipping address and contact person details.
Order History: Details of the items you have purchased or inquired about.
Payment Information: Digital banking details or transaction screenshots provided for refunds or payment verification.
2. How We Use Your Information.
We use your data strictly for business operations, including:
Processing and delivering your orders.
Communicating order updates and tracking via WhatsApp.
Processing exchanges or digital banking refunds.
Sending occasional marketing updates (only if you have opted-in to receive them).
3. Data Sharing & Third Parties.
We do not sell your personal information. We only share your data with:
Courier Partners: Specifically your name, address, and phone number to ensure successful delivery.
Banking Institutions: To process digital refunds or verify payments.
Legal Requirements: If required by law to prevent fraud or unauthorized transactions.
4. Security of Your Data.
Since we communicate via WhatsApp, please be aware that:
Transactions are protected by WhatsApp’s end-to-end encryption.
We store your manual order records securely and limit access to only authorized team members.
We will never ask for your banking passwords or sensitive OTPs.
5. Your Rights.
You have the right to:
Request a copy of the personal data we hold about you.
Request that we delete your contact information from our marketing list.
Update or correct your shipping information at any time.
6. Consent.
By messaging us on WhatsApp to place an order, you consent to the collection and use of your information as described in this policy.
